A WhatsApp AI agent that answers around the clock
Customers message you on WhatsApp at all hours. The agent answers common questions, gathers the details you need, and either books the appointment or passes the conversation to your team with the full context attached.
What it does
- Replies to WhatsApp messages at any hour, in English or Spanish.
- Answers common questions from information you provide and approve.
- Asks the qualifying questions your team would ask.
- Books appointments or hands the conversation to a person.
- Logs every conversation to your CRM.
What you get
- A conversation design based on the questions your customers actually ask
- Setup on the WhatsApp Business platform
- Handoff rules for when a person should take over
- Connection to your calendar and CRM
- Testing before it goes live, and documentation
How we build it
Who it is for
- Businesses where many customers prefer WhatsApp
- Teams that cannot answer messages quickly after hours
- Owners answering the same questions on their personal phone
Common questions
Can it speak Spanish?
Yes. It can reply in English or Spanish, following the language the customer writes in.
What if it does not know the answer?
It says so and hands the conversation to your team, with everything the customer already said attached.
Do customers know they are talking to an AI?
We recommend being clear about it, and we set it up that way by default.
Start with an audit
Tell us where the operation hurts. We come back with the systems worth building first, in writing.
Monolith Labs is based in San Antonio, Texas, and works with businesses across Bexar County, New Braunfels, Boerne, Schertz, Converse, Helotes and the rest of Texas, in person or remotely.