Database reactivation: turn an old list back into conversations
Most businesses already have a list of past customers and leads who never booked. Reactivation reaches them again with personalized follow-up, and routes everyone who responds straight to your team.
What it does
- Cleans and organizes the customer and lead list you already have.
- Sorts contacts by how and when they last dealt with you.
- Sends personalized follow-up, only through channels they agreed to.
- Routes every reply to the right person, quickly.
- Removes anyone who opts out, immediately.
What you get
- A review and cleanup of your existing contact list
- Segments based on history, such as past customers or quotes that were never booked
- Messages written in your voice and approved by you
- Reply routing into your CRM
- A simple report of who was contacted and who replied
How we build it
Who it is for
- Businesses with years of past customers and no follow-up
- Companies with many quotes sent that never turned into jobs
- Seasonal businesses that need to fill a slow period
Common questions
Is it legal to message our old customers?
It depends on how they gave you their information and which channel you use. We only use channels a contact has agreed to, and we build opt-out handling into every message.
Do we need a CRM first?
No. A spreadsheet or an export from your current software is enough to start.
Will it annoy people?
The messages are short, personal and limited in number, and anyone who asks to stop is removed immediately.
Start with an audit
Tell us where the operation hurts. We come back with the systems worth building first, in writing.
Monolith Labs is based in San Antonio, Texas, and works with businesses across Bexar County, New Braunfels, Boerne, Schertz, Converse, Helotes and the rest of Texas, in person or remotely.